Netflix: Polite
A Netflix customer review by GetHuman user ~kyle leblanc from November 27th, 2017
Background on ~kyle leblanc's case
GetHuman: ~kyle leblanc - can you tell our other Netflix customers when your case took place?
~kyle leblanc: Yeah. It was morning, on November 24th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~kyle leblanc a list of common Netflix problems)
~kyle leblanc: "Cancel service" was why I was trying to call.
~kyle leblanc's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kyle leblanc: Polite
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~kyle leblanc: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kyle leblanc: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~kyle leblanc: For that I would say two out of five.
GetHuman: And finally- any advice for other Netflix customers?
~kyle leblanc: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kyle leblanc taken from his Netflix customer service problem that occurred on November 24th, 2017.