Netgear: I wish you would employ English speaking employ...
A Netgear customer review by GetHuman user ~pissed off from November 22nd, 2017
Background on ~pissed off's case
GetHuman: ~pissed off - can you tell our other Netgear customers when your case took place?
~pissed off: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Netgear, and if so, how?
GetHuman: And which of these common Netgear customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off a list of common Netgear problems)
~pissed off: "Device Support" was why I was trying to call.
~pissed off's review of Netgear customer service
GetHuman: So how would you sum up your experience for GetHuman's Netgear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off: I wish you would employ English speaking employees for us customers.
GetHuman: Let's quantify your experience contacting Netgear. On a scale of 1 to 5, how easy is it go get help on a Netgear problem?
~pissed off: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off: I'd give them a three out of five on communication.
GetHuman: And what about Netgear's ability to quickly and effectively address your problem?
~pissed off: For that I would say one out of five.
GetHuman: And finally- any advice for other Netgear customers?
~pissed off: Call them early in the day or late. Don't forget any personal or account information you might need for Netgear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off taken from his Netgear customer service problem that occurred on November 15th, 2017.