Netspend: I lost my card and was able to transfer a large...
A Netspend customer review by GetHuman user ~Bill Lewis from November 24th, 2017
Background on ~Bill Lewis's case
GetHuman: ~Bill Lewis - can you tell our other Netspend customers when your case took place?
~Bill Lewis: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to Netspend, and if so, how?
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~Bill Lewis a list of common Netspend problems)
~Bill Lewis: "Lost or Stolen Card" was why I was trying to call.
~Bill Lewis's review of Netspend customer service
GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bill Lewis: I lost my card and was able to transfer a large amount to my sons account
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~Bill Lewis: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bill Lewis: I'd give them a four out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~Bill Lewis: For that I would say one out of five.
GetHuman: And finally- any advice for other Netspend customers?
~Bill Lewis: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bill Lewis taken from his Netspend customer service problem that occurred on November 16th, 2017.