Nevada Power: So hard to get hold oh a human to talk to.*The...
A Nevada Power customer review by GetHuman user ~abc from November 17th, 2017
Background on ~abc's case
GetHuman: ~abc - can you tell our other Nevada Power customers when your case took place?
~abc: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Nevada Power, and if so, how?
GetHuman: And which of these common Nevada Power customer issues best describes the reason you wanted to talk to them?
(Shows ~abc a list of common Nevada Power problems)
~abc: "Complaint" was why I was trying to call.
~abc's review of Nevada Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Nevada Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~abc: So hard to get hold oh a human to talk to.*The automated answering method made me more and more angry.*As big company, and the only company to serve us, you should have more customer service people to answer the phone.*If there was a competition for you, I will move to that company right a way.*I don't thing that there is a company that have worse customer service than you.
GetHuman: Let's quantify your experience contacting Nevada Power. On a scale of 1 to 5, how easy is it go get help on a Nevada Power problem?
~abc: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~abc: I'd give them a five out of five on communication.
GetHuman: And what about Nevada Power's ability to quickly and effectively address your problem?
~abc: For that I would say five out of five.
GetHuman: And finally- any advice for other Nevada Power customers?
~abc: Call them early in the day or late. Don't forget any personal or account information you might need for Nevada Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~abc taken from his Nevada Power customer service problem that occurred on November 16th, 2017.