New Balance: Terrible service and I am an employee

A New Balance customer review by GetHuman user GetHuman-76904 from November 25th, 2017

Background on GetHuman-76904's case

GetHuman: GetHuman-76904 - can you tell our other New Balance customers when your case took place?
GetHuman-76904: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to New Balance, and if so, how?
GetHuman-76904: I used the 800-595-9138 number I found for on the GetHuman New Balance customer phone number page I was on: New Balance Customer Service Phone Number
GetHuman: And which of these common New Balance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-76904 a list of common New Balance problems)
GetHuman-76904: "Warranty claim" was why I was trying to call.

GetHuman-76904's review of New Balance customer service

GetHuman: So how would you sum up your experience for GetHuman's New Balance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-76904: Terrible service and I am an employee
GetHuman: Let's quantify your experience contacting New Balance. On a scale of 1 to 5, how easy is it go get help on a New Balance problem?
GetHuman-76904: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-76904: I'd give them a three out of five on communication.
GetHuman: And what about New Balance's ability to quickly and effectively address your problem?
GetHuman-76904: For that I would say five out of five.
GetHuman: And finally- any advice for other New Balance customers?
GetHuman-76904: Call them early in the day or late. Don't forget any personal or account information you might need for New Balance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-76904 taken from his New Balance customer service problem that occurred on November 17th, 2017.

New Balance

3.40 of 5 stars | 27 reviews

GetHuman-76904's New Balance Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like New Balance, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with New Balance in any way.

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