New York MTA: I needed info on my mail and ride account. Aft...
A New York MTA customer review by GetHuman user ~Annonymous from November 19th, 2017
Background on ~Annonymous's case
GetHuman: ~Annonymous - can you tell our other New York MTA customers when your case took place?
~Annonymous: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to New York MTA, and if so, how?
GetHuman: And which of these common New York MTA customer issues best describes the reason you wanted to talk to them?
(Shows ~Annonymous a list of common New York MTA problems)
~Annonymous: "Change booking" was why I was trying to call.
~Annonymous's review of New York MTA customer service
GetHuman: So how would you sum up your experience for GetHuman's New York MTA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annonymous: I needed info on my mail and ride account. After dialing *** and spending * minutes to get to mail and ride, no one anzwered the phone and I got a message which said all operators were busy and then was disconnected. I tried this * times. Why can't you just get put in a queue? Also, it takes forever to get *** to get you to mail and ride. Why can't we just have a direct number to dial?
GetHuman: Let's quantify your experience contacting New York MTA. On a scale of 1 to 5, how easy is it go get help on a New York MTA problem?
~Annonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annonymous: I'd give them a two out of five on communication.
GetHuman: And what about New York MTA's ability to quickly and effectively address your problem?
~Annonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other New York MTA customers?
~Annonymous: Call them early in the day or late. Don't forget any personal or account information you might need for New York MTA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annonymous taken from his New York MTA customer service problem that occurred on November 15th, 2017.