New York MTA: Need to talk with someone in opeartions and no...

A New York MTA customer review by GetHuman user GetHuman-393715 from November 21st, 2017

Background on GetHuman-393715's case

GetHuman: GetHuman-393715 - can you tell our other New York MTA customers when your case took place?
GetHuman-393715: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to New York MTA, and if so, how?
GetHuman-393715: I used the 511 number I found for on the GetHuman New York MTA customer phone number page I was on: New York MTA Customer Service Phone Number
GetHuman: And which of these common New York MTA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-393715 a list of common New York MTA problems)
GetHuman-393715: "Make a booking" was why I was trying to call.

GetHuman-393715's review of New York MTA customer service

GetHuman: So how would you sum up your experience for GetHuman's New York MTA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-393715: Need to talk with someone in opeartions and no one seem to have this * available to them and dont know how to get it.
GetHuman: Let's quantify your experience contacting New York MTA. On a scale of 1 to 5, how easy is it go get help on a New York MTA problem?
GetHuman-393715: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-393715: I'd give them a one out of five on communication.
GetHuman: And what about New York MTA's ability to quickly and effectively address your problem?
GetHuman-393715: For that I would say four out of five.
GetHuman: And finally- any advice for other New York MTA customers?
GetHuman-393715: Call them early in the day or late. Don't forget any personal or account information you might need for New York MTA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-393715 taken from his New York MTA customer service problem that occurred on November 11th, 2017.

New York MTA

1.50 of 5 stars | 16 reviews

GetHuman-393715's New York MTA Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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