New York Times: I Called because of failed delivery, and after...
A New York Times customer review by GetHuman user ~NC - failed home delivery from November 20th, 2017
Background on ~NC - failed home delivery's case
GetHuman: ~NC - failed home delivery - can you tell our other New York Times customers when your case took place?
~NC - failed home delivery: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to New York Times, and if so, how?
GetHuman: And which of these common New York Times customer issues best describes the reason you wanted to talk to them?
(Shows ~NC - failed home delivery a list of common New York Times problems)
~NC - failed home delivery: "Cancel service" was why I was trying to call.
~NC - failed home delivery's review of New York Times customer service
GetHuman: So how would you sum up your experience for GetHuman's New York Times customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NC - failed home delivery: I Called because of failed delivery, and after reporting the failed delivery, no new paper was delivered as promised. The customer service person sounded like they were in a room full of noise and said they could not understand me. I finally was so fed up with the answers I was getting about the failure to deliver my paper and the subsequent failure to follow up by the Times as promised, I cancelled my subscription. The customer service person then indicated it would take two weeks to cancel, so now I get to pay for a paper I don't want, and which was not delivered. Additionally, when I asked to speak to a supervisor, I was put on hold for almost ** minutes before the original person I was speaking to came back on and told me that the supervisor was experiencing high call volumes and would call me back. I asked when I could expect a callback and was told sometime in the next ** hours. Must be some major high call volume, probably because the front line customer service is totally in
GetHuman: Let's quantify your experience contacting New York Times. On a scale of 1 to 5, how easy is it go get help on a New York Times problem?
~NC - failed home delivery: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NC - failed home delivery: I'd give them a four out of five on communication.
GetHuman: And what about New York Times's ability to quickly and effectively address your problem?
~NC - failed home delivery: For that I would say five out of five.
GetHuman: And finally- any advice for other New York Times customers?
~NC - failed home delivery: Call them early in the day or late. Don't forget any personal or account information you might need for New York Times to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NC - failed home delivery taken from his New York Times customer service problem that occurred on November 17th, 2017.