New York Times: The NYT makes it as difficult as possible to di...
A New York Times customer review by GetHuman user ~You've gotta be kidding. from November 25th, 2017
Background on ~You've gotta be kidding.'s case
GetHuman: ~You've gotta be kidding. - can you tell our other New York Times customers when your case took place?
~You've gotta be kidding.: Yeah. It was late at night, on November 19th.
GetHuman: Did you reach out to New York Times, and if so, how?
GetHuman: And which of these common New York Times customer issues best describes the reason you wanted to talk to them?
(Shows ~You've gotta be kidding. a list of common New York Times problems)
~You've gotta be kidding.: "Delivery problem" was why I was trying to call.
~You've gotta be kidding.'s review of New York Times customer service
GetHuman: So how would you sum up your experience for GetHuman's New York Times customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~You've gotta be kidding.: The NYT makes it as difficult as possible to discontinue service. Hard to access, long, long wait, then the "computer was down" and someone will call me in *-* days. A reason for discontinuing was requested...invading my privacy.
GetHuman: Let's quantify your experience contacting New York Times. On a scale of 1 to 5, how easy is it go get help on a New York Times problem?
~You've gotta be kidding.: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~You've gotta be kidding.: I'd give them a three out of five on communication.
GetHuman: And what about New York Times's ability to quickly and effectively address your problem?
~You've gotta be kidding.: For that I would say two out of five.
GetHuman: And finally- any advice for other New York Times customers?
~You've gotta be kidding.: Call them early in the day or late. Don't forget any personal or account information you might need for New York Times to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~You've gotta be kidding. taken from his New York Times customer service problem that occurred on November 19th, 2017.