Newark Star Ledger: I call about * weeks in advance to vacation sto...
A Newark Star Ledger customer review by GetHuman user ~msltc from November 25th, 2017
Background on ~msltc's case
GetHuman: ~msltc - can you tell our other Newark Star Ledger customers when your case took place?
~msltc: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Newark Star Ledger, and if so, how?
GetHuman: And which of these common Newark Star Ledger customer issues best describes the reason you wanted to talk to them?
(Shows ~msltc a list of common Newark Star Ledger problems)
~msltc: "Refund" was why I was trying to call.
~msltc's review of Newark Star Ledger customer service
GetHuman: So how would you sum up your experience for GetHuman's Newark Star Ledger customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~msltc: I call about * weeks in advance to vacation stop the paper. When the paper continue to come beyond the stop date, I called again and was assured the message was confirmed on stop date. I returned from vavcation and behold, all the papers continued to be delivered as a neighbor stacked them on my porch. In the mailbox was a note from the police dept telling me the dangers of allowing papers to stack up in the driveway. On *******, I also contacted the paper with this same vacation stop problem and told I should have no problem if I use the *-****. Well, I will be discontinuing by deliver as of January *th.
GetHuman: Let's quantify your experience contacting Newark Star Ledger. On a scale of 1 to 5, how easy is it go get help on a Newark Star Ledger problem?
~msltc: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~msltc: I'd give them a five out of five on communication.
GetHuman: And what about Newark Star Ledger's ability to quickly and effectively address your problem?
~msltc: For that I would say two out of five.
GetHuman: And finally- any advice for other Newark Star Ledger customers?
~msltc: Call them early in the day or late. Don't forget any personal or account information you might need for Newark Star Ledger to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~msltc taken from his Newark Star Ledger customer service problem that occurred on November 20th, 2017.