Nintendo: it wasn't the best!
A Nintendo customer review by GetHuman user ~Iwata (from nintendo) from November 19th, 2017
Background on ~Iwata (from nintendo)'s case
GetHuman: ~Iwata (from nintendo) - can you tell our other Nintendo customers when your case took place?
~Iwata (from nintendo): Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Nintendo, and if so, how?
GetHuman: And which of these common Nintendo customer issues best describes the reason you wanted to talk to them?
(Shows ~Iwata (from nintendo) a list of common Nintendo problems)
~Iwata (from nintendo): "Update Account Info" was why I was trying to call.
~Iwata (from nintendo)'s review of Nintendo customer service
GetHuman: So how would you sum up your experience for GetHuman's Nintendo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Iwata (from nintendo): it wasn't the best!
GetHuman: Let's quantify your experience contacting Nintendo. On a scale of 1 to 5, how easy is it go get help on a Nintendo problem?
~Iwata (from nintendo): I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Iwata (from nintendo): I'd give them a one out of five on communication.
GetHuman: And what about Nintendo's ability to quickly and effectively address your problem?
~Iwata (from nintendo): For that I would say five out of five.
GetHuman: And finally- any advice for other Nintendo customers?
~Iwata (from nintendo): Call them early in the day or late. Don't forget any personal or account information you might need for Nintendo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Iwata (from nintendo) taken from his Nintendo customer service problem that occurred on November 13th, 2017.