Nokia: I posted a prior comment about having to call t...

A Nokia customer review by GetHuman user ~Doesnt Work after 2 Months from November 23rd, 2017

Background on ~Doesnt Work after 2 Months's case

GetHuman: ~Doesnt Work after 2 Months - can you tell our other Nokia customers when your case took place?
~Doesnt Work after 2 Months: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Nokia, and if so, how?
~Doesnt Work after 2 Months: I used the 833-766-5420 number I found for on the GetHuman Nokia customer phone number page I was on: Nokia Customer Service Phone Number
GetHuman: And which of these common Nokia customer issues best describes the reason you wanted to talk to them?
(Shows ~Doesnt Work after 2 Months a list of common Nokia problems)
~Doesnt Work after 2 Months: "Complaint" was why I was trying to call.

~Doesnt Work after 2 Months's review of Nokia customer service

GetHuman: So how would you sum up your experience for GetHuman's Nokia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doesnt Work after 2 Months: I posted a prior comment about having to call twice to get a return label and instructions on how to return a Nokia Camera Grip. I was assured that I would have an email by the end of that day. That was Thursday. Today is Saturday and they are closed. I have to wait at least another two days, and then who knows how much longer to return the $**.** * month old grip that won't charge. Their customer service, as far as I am concerned, is non-existent.
GetHuman: Let's quantify your experience contacting Nokia. On a scale of 1 to 5, how easy is it go get help on a Nokia problem?
~Doesnt Work after 2 Months: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doesnt Work after 2 Months: I'd give them a three out of five on communication.
GetHuman: And what about Nokia's ability to quickly and effectively address your problem?
~Doesnt Work after 2 Months: For that I would say two out of five.
GetHuman: And finally- any advice for other Nokia customers?
~Doesnt Work after 2 Months: Call them early in the day or late. Don't forget any personal or account information you might need for Nokia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doesnt Work after 2 Months taken from his Nokia customer service problem that occurred on November 15th, 2017.

Nokia

2.73 of 5 stars | 76 reviews

~Doesnt Work after 2 Months's Nokia Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Nokia, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Nokia in any way.

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