Choxi: I ordered two items which were not received af...
A Choxi customer review by GetHuman user ~Samuel Schwartz from November 23rd, 2017
Background on ~Samuel Schwartz's case
GetHuman: ~Samuel Schwartz - can you tell our other Choxi customers when your case took place?
~Samuel Schwartz: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to Choxi, and if so, how?
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~Samuel Schwartz a list of common Choxi problems)
~Samuel Schwartz: "Make a purchase" was why I was trying to call.
~Samuel Schwartz's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Samuel Schwartz: I ordered two items which were not received after * weeks. I even have an acknowledgement about the order. Today I *find out that the order was not entered and PayPal was not contacted for payment. If you want me as a future customer then send the items I ordered as follows:**. ** pack: Capacitive Touchscreen Stylus Pens For $**.** with free shipping.**. *-piece set MID Google Android *.* Dual-Core *.* GHZ *GB *" Dual Camera Tablet*& Accessories the color is white. All with*free shipping (as advertised).*This was my first experience with no morerack and could be my last. Tiger*Direct*gets things right the first time, why can't you ?
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~Samuel Schwartz: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Samuel Schwartz: I'd give them a three out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~Samuel Schwartz: For that I would say four out of five.
GetHuman: And finally- any advice for other Choxi customers?
~Samuel Schwartz: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Samuel Schwartz taken from his Choxi customer service problem that occurred on November 18th, 2017.