Choxi: In case you don't already know you can't stop a...

A Choxi customer review by GetHuman user ~Not happy from November 25th, 2017

Background on ~Not happy's case

GetHuman: ~Not happy - can you tell our other Choxi customers when your case took place?
~Not happy: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Choxi, and if so, how?
~Not happy: I used a phone number I found on the GetHuman Choxi customer service contact info page: Contact Choxi Customer Service
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~Not happy a list of common Choxi problems)
~Not happy: "Make a purchase" was why I was trying to call.

~Not happy's review of Choxi customer service

GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not happy: In case you don't already know you can't stop an order after * hrs. I ordered luggage for our trip to Denver Colorado that won't even be here until after we leave. My only recourse to getting my money back is to return once we get it.
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~Not happy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not happy: I'd give them a five out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~Not happy: For that I would say two out of five.
GetHuman: And finally- any advice for other Choxi customers?
~Not happy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not happy taken from his Choxi customer service problem that occurred on November 18th, 2017.

Choxi

3.83 of 5 stars | 122 reviews

~Not happy's Choxi Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Choxi, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Choxi in any way.

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