Choxi: I was unsure if my order went threw. I emailed...

A Choxi customer review by GetHuman user ~upset mom from November 25th, 2017

Background on ~upset mom's case

GetHuman: ~upset mom - can you tell our other Choxi customers when your case took place?
~upset mom: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Choxi, and if so, how?
~upset mom: I used a phone number I found on the GetHuman Choxi customer service contact info page: Contact Choxi Customer Service
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~upset mom a list of common Choxi problems)
~upset mom: "Overcharge/Strange charge" was why I was trying to call.

~upset mom's review of Choxi customer service

GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset mom: I was unsure if my order went threw. I emailed customer service and sent them a copy of my PayPal recipient. I was assured that they were working on my order. A week later I get an email from PayPal refunding my total amount. I called nomorerack customer service department. They were not helpful at all. I was very upset as I had made a ***.** order for my kids xmas. So now it's to late to reorder and I have to do all my shopping over again. All I was told was there was a glitch in there computer system and there was nothing they could do for me. I am still trying to find xmas gifts for my kids with the little money I have left. It will take paypal * to * days to refund my money. I will never never shop here again.
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~upset mom: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset mom: I'd give them a four out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~upset mom: For that I would say five out of five.
GetHuman: And finally- any advice for other Choxi customers?
~upset mom: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset mom taken from his Choxi customer service problem that occurred on November 20th, 2017.

Choxi

3.83 of 5 stars | 122 reviews

~upset mom's Choxi Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Choxi, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Choxi in any way.

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