Choxi: The merchandise I paid for wasn't all ship. The...
A Choxi customer review by GetHuman user ~unhappy customer from November 25th, 2017
Background on ~unhappy customer's case
GetHuman: ~unhappy customer - can you tell our other Choxi customers when your case took place?
~unhappy customer: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Choxi, and if so, how?
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy customer a list of common Choxi problems)
~unhappy customer: "Make a purchase" was why I was trying to call.
~unhappy customer's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy customer: The merchandise I paid for wasn't all ship. They make you wait another week for them to solve the issue and contact the manufacturing company. The worest online company experience I have ever dealt with.
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~unhappy customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy customer: I'd give them a three out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~unhappy customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Choxi customers?
~unhappy customer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy customer taken from his Choxi customer service problem that occurred on November 20th, 2017.