Northwest Airlines Customer Reviews

“I received great customer service! The gentleman was very helpful. He answered all of my questions and patiently waited for me as I wrote d” Read full review ›

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by ajcbostonma - from 2 yrs ago

“got what i needed. Contact information for baggage service department. I've been trying to get this information for two weeks.” Read full review ›

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by Anonymous - from 2 yrs ago

“I got seat reservations during the busy holiday season at this number. ” Read full review ›

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by Grrrrrrr - from 2 yrs ago

“I gave up waiting after 28 minutes of canned music and no human” Read full review ›

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by Anonymous - from 2 yrs ago

“On hold for 20 minutes before I gave up. This is not a real direct to human line. Gethuman used to have series of numbers to input to jump t” Read full review ›

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by lamicane - from 2 yrs ago

“Rep not overly helpful” Read full review ›

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by Anonymous - from 2 yrs ago

“I didn't know that it was possible to get such great service from NWA as most experiences are not good (e.g., the most recent was when my hu” Read full review ›

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by mycomputer - from 2 yrs ago

“Very good. Simple and easy to speak to person.” Read full review ›

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by Anonymous - from 2 yrs ago

“Very pleasant experience” Read full review ›

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by hychar - from 2 yrs ago

“In today's travel climate I truly appreciated getting right to the human and not waste a lot of time. ” Read full review ›

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by sg - from 2 yrs ago

“Excellent service” Read full review ›

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by bhsilberberg - from 2 yrs ago

“Straight to person, no wait, great service.” Read full review ›

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by Cerulean - from 2 yrs ago

“I wanted to change to a later flight. Rep took my credit card info for the price difference and penalty, and told me the change was made. Sh” Read full review ›

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by JML - from 2 yrs ago

“Golf clubs $15 checked in, not oversize fees, we'll see!” Read full review ›

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