Northwest Airlines: great
A Northwest Airlines customer review by GetHuman user GetHuman-147950 from November 1st, 2017
Background on GetHuman-147950's case
GetHuman: GetHuman-147950 - can you tell our other Northwest Airlines customers when your case took place?
GetHuman-147950: Yes I can. It was middle of the night, on October 26th.
GetHuman: Did you reach out to Northwest Airlines, and if so, how?
GetHuman: And which of these common Northwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-147950 a list of common Northwest Airlines problems)
GetHuman-147950: "Change flight" was why I was trying to contact.
GetHuman-147950's review of Northwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Northwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-147950: great
GetHuman: Let's quantify your experience contacting Northwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Northwest Airlines problem?
GetHuman-147950: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-147950: I'd give them a one out of five on communication.
GetHuman: And what about Northwest Airlines's ability to quickly and effectively address your problem?
GetHuman-147950: For that I would say two out of five.
GetHuman: And finally- any advice for other Northwest Airlines customers?
GetHuman-147950: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Northwest Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-147950 taken from his Northwest Airlines customer service problem that occurred on October 26th, 2017.