Norton AntiVirus: I can't talk to you cause I don't have speaker...
A Norton AntiVirus customer review by GetHuman user ~luis soler from November 22nd, 2017
Background on ~luis soler's case
GetHuman: ~luis soler - can you tell our other Norton AntiVirus customers when your case took place?
~luis soler: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Norton AntiVirus, and if so, how?
GetHuman: And which of these common Norton AntiVirus customer issues best describes the reason you wanted to talk to them?
(Shows ~luis soler a list of common Norton AntiVirus problems)
~luis soler: "Track order" was why I was trying to call.
~luis soler's review of Norton AntiVirus customer service
GetHuman: So how would you sum up your experience for GetHuman's Norton AntiVirus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~luis soler: I can't talk to you cause I don't have speaker in my system, give me a phone so I can be able to contact you .
GetHuman: Let's quantify your experience contacting Norton AntiVirus. On a scale of 1 to 5, how easy is it go get help on a Norton AntiVirus problem?
~luis soler: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~luis soler: I'd give them a two out of five on communication.
GetHuman: And what about Norton AntiVirus's ability to quickly and effectively address your problem?
~luis soler: For that I would say one out of five.
GetHuman: And finally- any advice for other Norton AntiVirus customers?
~luis soler: Call them early in the day or late. Don't forget any personal or account information you might need for Norton AntiVirus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~luis soler taken from his Norton AntiVirus customer service problem that occurred on November 16th, 2017.