O'Charley's, Inc.: Should have known better when it was not crowde...
A O'Charley's, Inc. customer review by GetHuman user ~bob from November 19th, 2017
Background on ~bob's case
GetHuman: ~bob - can you tell our other O'Charley's, Inc. customers when your case took place?
~bob: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to O'Charley's, Inc., and if so, how?
GetHuman: And which of these common O'Charley's, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~bob a list of common O'Charley's, Inc. problems)
~bob: "Complaint" was why I was trying to call.
~bob's review of O'Charley's, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's O'Charley's, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bob: Should have known better when it was not crowded . Over half the restaurant was empty yet had to wait to be seated .The bartender waited on us and we were no where near her section. She made promises but would forget the simple thing . My wife had a horrible meal and mine was not much better. Southern fried chicken salad and North Carolina chicken . These should be consistent in your facility . I am done eating there. This was Spring Hill TN on a crowded strip mall Saturday around *:**pm .
GetHuman: Let's quantify your experience contacting O'Charley's, Inc.. On a scale of 1 to 5, how easy is it go get help on a O'Charley's, Inc. problem?
~bob: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bob: I'd give them a one out of five on communication.
GetHuman: And what about O'Charley's, Inc.'s ability to quickly and effectively address your problem?
~bob: For that I would say two out of five.
GetHuman: And finally- any advice for other O'Charley's, Inc. customers?
~bob: Call them early in the day or late. Don't forget any personal or account information you might need for O'Charley's, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bob taken from his O'Charley's, Inc. customer service problem that occurred on November 13th, 2017.