O'Charley's, Inc.: we stood at the checkin at the entrance for at...
A O'Charley's, Inc. customer review by GetHuman user ~cincinnati from November 15th, 2017
Background on ~cincinnati's case
GetHuman: ~cincinnati - can you tell our other O'Charley's, Inc. customers when your case took place?
~cincinnati: Yes I can. It was late at night, on November 12th.
GetHuman: Did you reach out to O'Charley's, Inc., and if so, how?
GetHuman: And which of these common O'Charley's, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~cincinnati a list of common O'Charley's, Inc. problems)
~cincinnati: "Overcharge/Strange charge" was why I was trying to call.
~cincinnati's review of O'Charley's, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's O'Charley's, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cincinnati: we stood at the checkin at the entrance for at least ** min when we were seated we waiated at least another ** mins before we were served upon recieving food waitress never came around for bread or items needed,when I did finally recieve refill glass had lipstick on it!*Never seen a manager, not happy w*service
GetHuman: Let's quantify your experience contacting O'Charley's, Inc.. On a scale of 1 to 5, how easy is it go get help on a O'Charley's, Inc. problem?
~cincinnati: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cincinnati: I'd give them a one out of five on communication.
GetHuman: And what about O'Charley's, Inc.'s ability to quickly and effectively address your problem?
~cincinnati: For that I would say three out of five.
GetHuman: And finally- any advice for other O'Charley's, Inc. customers?
~cincinnati: Call them early in the day or late. Don't forget any personal or account information you might need for O'Charley's, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cincinnati taken from his O'Charley's, Inc. customer service problem that occurred on November 12th, 2017.