O'Charley's, Inc.: FOLEY, AL., I had the Fish & Shrimp Dinner...

A O'Charley's, Inc. customer review by GetHuman user ~Beachbob from November 17th, 2017

Background on ~Beachbob's case

GetHuman: ~Beachbob - can you tell our other O'Charley's, Inc. customers when your case took place?
~Beachbob: Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to O'Charley's, Inc., and if so, how?
~Beachbob: I used the 615-256-8500 number I found for on the GetHuman O'Charley's, Inc. customer phone number page I was on: O'Charley's, Inc. Customer Service Phone Number
GetHuman: And which of these common O'Charley's, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Beachbob a list of common O'Charley's, Inc. problems)
~Beachbob: "Cancel a reservation" was why I was trying to call.

~Beachbob's review of O'Charley's, Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's O'Charley's, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Beachbob: FOLEY, AL., I had the Fish & Shrimp Dinner @ $**.**. The broccoli was water logged, the fries were undercooked (soggy), the Panko shrimp were over cooked ( almost burnt),and the "HEAPING PORTION" of Cod as stated on the menu was only *-*** pieces!?!? The picture of the meal shows *-** shrimp and my plate had *! The dinner was brought to the table with the salad, so we did not have time to eat our salad first. Also, the "salad" was nothing more than lettuce with * croutons. Nothing else!
GetHuman: Let's quantify your experience contacting O'Charley's, Inc.. On a scale of 1 to 5, how easy is it go get help on a O'Charley's, Inc. problem?
~Beachbob: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Beachbob: I'd give them a five out of five on communication.
GetHuman: And what about O'Charley's, Inc.'s ability to quickly and effectively address your problem?
~Beachbob: For that I would say one out of five.
GetHuman: And finally- any advice for other O'Charley's, Inc. customers?
~Beachbob: Call them early in the day or late. Don't forget any personal or account information you might need for O'Charley's, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Beachbob taken from his O'Charley's, Inc. customer service problem that occurred on November 10th, 2017.

O'Charley's, Inc.

1.80 of 5 stars | 40 reviews

~Beachbob's O'Charley's, Inc. Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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