O'Charley's, Inc.: I have visited the location on Cedar Lane in Kn...
A O'Charley's, Inc. customer review by GetHuman user ~CatStooks from November 18th, 2017
Background on ~CatStooks's case
GetHuman: ~CatStooks - can you tell our other O'Charley's, Inc. customers when your case took place?
~CatStooks: Yup. It was late at night, on November 9th.
GetHuman: Did you reach out to O'Charley's, Inc., and if so, how?
GetHuman: And which of these common O'Charley's, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~CatStooks a list of common O'Charley's, Inc. problems)
~CatStooks: "Cancel a reservation" was why I was trying to call.
~CatStooks's review of O'Charley's, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's O'Charley's, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CatStooks: I have visited the location on Cedar Lane in Knoxville for the last time! We were seated and our waiter showed up in about ** min. No apology for the wait, never introduced himself. Just asked what we want to drink. Asked if we wanted bread. Told him yes. Ordered our drinks, ordered our food and waited. While we waited I looked at my bread plate and saw some crusty substance on it, scraped it, it came off. Check the other * plates, all were dirty. One was even greasy!!! Witness a server toss a silverware wrap to another server setting a table next to us. It landed on the ground and she picked it up and put it on the table! We got our bread, had no utensils so I went to get some. Of the * of us, all had at least one dirty utensil! Obviously their dishwasher is not working properly! Entrees followed the bread out. Brought half of the food, waited * minutes for rest of the food, and then another ** for dressings and condiments that we requested when we ordered. They eventual
GetHuman: Let's quantify your experience contacting O'Charley's, Inc.. On a scale of 1 to 5, how easy is it go get help on a O'Charley's, Inc. problem?
~CatStooks: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CatStooks: I'd give them a five out of five on communication.
GetHuman: And what about O'Charley's, Inc.'s ability to quickly and effectively address your problem?
~CatStooks: For that I would say four out of five.
GetHuman: And finally- any advice for other O'Charley's, Inc. customers?
~CatStooks: Call them early in the day or late. Don't forget any personal or account information you might need for O'Charley's, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CatStooks taken from his O'Charley's, Inc. customer service problem that occurred on November 9th, 2017.