Ocwen has been very helpful in assisting with a...

A Ocwen customer review by GetHuman user ~Sctroy from November 23rd, 2017

Background on ~Sctroy's case

GetHuman: ~Sctroy - can you tell our other Ocwen customers when your case took place?
~Sctroy: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Ocwen, and if so, how?
~Sctroy: I used the 800-746-2936 number I found for on the GetHuman Ocwen customer phone number page I was on: Ocwen Customer Service Phone Number
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~Sctroy a list of common Ocwen problems)
~Sctroy: "Overcharge/Strange charge" was why I was trying to call.

~Sctroy's review of Ocwen customer service

GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sctroy: Ocwen has been very helpful in assisting with a loan modification this year. My relationship Mngr. Has walked me through everything step by step and has led to a successful Modification after we make our last of * trial payments. This kind of support will only help the economy, homeowners, and the banks as well. Thank you Ocwen for so far doing a great job in Actually Helping Home Owners. If this is done by all banks the economy will rebound much quicker.
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~Sctroy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sctroy: I'd give them a four out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~Sctroy: For that I would say three out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~Sctroy: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sctroy taken from his Ocwen customer service problem that occurred on November 19th, 2017.

Ocwen

1.45 of 5 stars | 136 reviews

~Sctroy's Ocwen Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ocwen, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ocwen in any way.

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