Odeon Cinemas: the line was busy for ** mins of me trying to c...
A Odeon Cinemas customer review by GetHuman user ~Kay Malisa from November 24th, 2017
Background on ~Kay Malisa's case
GetHuman: ~Kay Malisa - can you tell our other Odeon Cinemas customers when your case took place?
~Kay Malisa: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Odeon Cinemas, and if so, how?
GetHuman: And which of these common Odeon Cinemas customer issues best describes the reason you wanted to talk to them?
(Shows ~Kay Malisa a list of common Odeon Cinemas problems)
~Kay Malisa: "None of those really matches why I wanted to call Odeon Cinemas that day." was why I was trying to call.
~Kay Malisa's review of Odeon Cinemas customer service
GetHuman: So how would you sum up your experience for GetHuman's Odeon Cinemas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kay Malisa: the line was busy for ** mins of me trying to call so I ran out of patient to keep calling
GetHuman: Let's quantify your experience contacting Odeon Cinemas. On a scale of 1 to 5, how easy is it go get help on a Odeon Cinemas problem?
~Kay Malisa: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kay Malisa: I'd give them a two out of five on communication.
GetHuman: And what about Odeon Cinemas's ability to quickly and effectively address your problem?
~Kay Malisa: For that I would say one out of five.
GetHuman: And finally- any advice for other Odeon Cinemas customers?
~Kay Malisa: Call them early in the day or late. Don't forget any personal or account information you might need for Odeon Cinemas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kay Malisa taken from his Odeon Cinemas customer service problem that occurred on November 18th, 2017.