Office Depot: First time I called I got cut off.*Second time...
A Office Depot customer review by GetHuman user ~Carolyn from November 17th, 2017
Background on ~Carolyn's case
GetHuman: ~Carolyn - can you tell our other Office Depot customers when your case took place?
~Carolyn: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to Office Depot, and if so, how?
GetHuman: And which of these common Office Depot customer issues best describes the reason you wanted to talk to them?
(Shows ~Carolyn a list of common Office Depot problems)
~Carolyn: "Warranty claim" was why I was trying to call.
~Carolyn's review of Office Depot customer service
GetHuman: So how would you sum up your experience for GetHuman's Office Depot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carolyn: First time I called I got cut off.*Second time I called they transferred me a couple times, had to give them info and they said they could check on it then had to hold for * minutes. They are having a supervisor check the problem and they will call me back today
GetHuman: Let's quantify your experience contacting Office Depot. On a scale of 1 to 5, how easy is it go get help on a Office Depot problem?
~Carolyn: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carolyn: I'd give them a three out of five on communication.
GetHuman: And what about Office Depot's ability to quickly and effectively address your problem?
~Carolyn: For that I would say four out of five.
GetHuman: And finally- any advice for other Office Depot customers?
~Carolyn: Call them early in the day or late. Don't forget any personal or account information you might need for Office Depot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carolyn taken from his Office Depot customer service problem that occurred on November 13th, 2017.