Ohio Edison: send a message for disconnect but you can not r...

A Ohio Edison customer review by GetHuman user GetHuman-337539 from November 20th, 2017

Background on GetHuman-337539's case

GetHuman: GetHuman-337539 - can you tell our other Ohio Edison customers when your case took place?
GetHuman-337539: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Ohio Edison, and if so, how?
GetHuman-337539: I used the 800-633-4766 number I found for on the GetHuman Ohio Edison customer phone number page I was on: Ohio Edison Customer Service Phone Number
GetHuman: And which of these common Ohio Edison customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-337539 a list of common Ohio Edison problems)
GetHuman-337539: "I'm moving" was why I was trying to call.

GetHuman-337539's review of Ohio Edison customer service

GetHuman: So how would you sum up your experience for GetHuman's Ohio Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-337539: send a message for disconnect but you can not reach them. also I am in ohio and when I call this number it redirects me to west penn power who says they can't help me
GetHuman: Let's quantify your experience contacting Ohio Edison. On a scale of 1 to 5, how easy is it go get help on a Ohio Edison problem?
GetHuman-337539: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-337539: I'd give them a four out of five on communication.
GetHuman: And what about Ohio Edison's ability to quickly and effectively address your problem?
GetHuman-337539: For that I would say three out of five.
GetHuman: And finally- any advice for other Ohio Edison customers?
GetHuman-337539: Call them early in the day or late. Don't forget any personal or account information you might need for Ohio Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-337539 taken from his Ohio Edison customer service problem that occurred on November 17th, 2017.

Ohio Edison

2.80 of 5 stars | 35 reviews

GetHuman-337539's Ohio Edison Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ohio Edison, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ohio Edison in any way.

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