Ohio Edison: ** minutes wait time on third attempt
A Ohio Edison customer review by GetHuman user ~Horrible Ohio Energry from November 22nd, 2017
Background on ~Horrible Ohio Energry's case
GetHuman: ~Horrible Ohio Energry - can you tell our other Ohio Edison customers when your case took place?
~Horrible Ohio Energry: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Ohio Edison, and if so, how?
GetHuman: And which of these common Ohio Edison customer issues best describes the reason you wanted to talk to them?
(Shows ~Horrible Ohio Energry a list of common Ohio Edison problems)
~Horrible Ohio Energry: "Cancel Service" was why I was trying to call.
~Horrible Ohio Energry's review of Ohio Edison customer service
GetHuman: So how would you sum up your experience for GetHuman's Ohio Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Horrible Ohio Energry: ** minutes wait time on third attempt
GetHuman: Let's quantify your experience contacting Ohio Edison. On a scale of 1 to 5, how easy is it go get help on a Ohio Edison problem?
~Horrible Ohio Energry: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Horrible Ohio Energry: I'd give them a five out of five on communication.
GetHuman: And what about Ohio Edison's ability to quickly and effectively address your problem?
~Horrible Ohio Energry: For that I would say five out of five.
GetHuman: And finally- any advice for other Ohio Edison customers?
~Horrible Ohio Energry: Call them early in the day or late. Don't forget any personal or account information you might need for Ohio Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Horrible Ohio Energry taken from his Ohio Edison customer service problem that occurred on November 19th, 2017.