my problem is my ooma will not allow me to call...

A Ooma customer review by GetHuman user ~robert lincoln from November 24th, 2017

Background on ~robert lincoln's case

GetHuman: ~robert lincoln - can you tell our other Ooma customers when your case took place?
~robert lincoln: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Ooma, and if so, how?
~robert lincoln: I used the 888-711-6662 number I found for on the GetHuman Ooma customer phone number page I was on: Ooma Customer Service Phone Number
GetHuman: And which of these common Ooma customer issues best describes the reason you wanted to talk to them?
(Shows ~robert lincoln a list of common Ooma problems)
~robert lincoln: "Update account information" was why I was trying to call.

~robert lincoln's review of Ooma customer service

GetHuman: So how would you sum up your experience for GetHuman's Ooma customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~robert lincoln: my problem is my ooma will not allow me to call out..i can recieve calls but the rep cant hear me when i innitiate the call...i need someone to PLEASEcall me so that i can explain my problem..also i cant make contact with a tech support chat room because of the same problem....can you call me at ***-***-****
GetHuman: Let's quantify your experience contacting Ooma. On a scale of 1 to 5, how easy is it go get help on a Ooma problem?
~robert lincoln: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~robert lincoln: I'd give them a five out of five on communication.
GetHuman: And what about Ooma's ability to quickly and effectively address your problem?
~robert lincoln: For that I would say five out of five.
GetHuman: And finally- any advice for other Ooma customers?
~robert lincoln: Call them early in the day or late. Don't forget any personal or account information you might need for Ooma to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~robert lincoln taken from his Ooma customer service problem that occurred on November 16th, 2017.

Ooma

5.00 of 5 stars | 31 reviews

~robert lincoln's Ooma Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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