Optimum: of course the automated system picked right up...
A Optimum customer review by GetHuman user ~Poor Hello from November 22nd, 2017
Background on ~Poor Hello's case
GetHuman: ~Poor Hello - can you tell our other Optimum customers when your case took place?
~Poor Hello: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to Optimum, and if so, how?
GetHuman: And which of these common Optimum customer issues best describes the reason you wanted to talk to them?
(Shows ~Poor Hello a list of common Optimum problems)
~Poor Hello: "Dispute a Charge" was why I was trying to call.
~Poor Hello's review of Optimum customer service
GetHuman: So how would you sum up your experience for GetHuman's Optimum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Poor Hello: of course the automated system picked right up, but then hold music. alot of hold music and infomercials, and adds
GetHuman: Let's quantify your experience contacting Optimum. On a scale of 1 to 5, how easy is it go get help on a Optimum problem?
~Poor Hello: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Poor Hello: I'd give them a four out of five on communication.
GetHuman: And what about Optimum's ability to quickly and effectively address your problem?
~Poor Hello: For that I would say five out of five.
GetHuman: And finally- any advice for other Optimum customers?
~Poor Hello: Call them early in the day or late. Don't forget any personal or account information you might need for Optimum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Poor Hello taken from his Optimum customer service problem that occurred on November 21st, 2017.