OptumRx (formerly Prescription Solutions, Inc.) Customer Reviews

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OptumRx (formerly Prescription Solutions, Inc.) Ratings Summary

SUPPORT QUALITY
2.0
OUT OF 5
COMMUNICATION
2.3
OUT OF 5
RESPONSIVENESS
17.6
MINUTES - AVERAGE
OVERALL RATING
2.5
OUT OF 5


See how OptumRx (formerly Prescription Solutions, Inc.) has done over time on our OptumRx (formerly Prescription Solutions, Inc.) ratings page.
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Recent OptumRx (formerly Prescription Solutions, Inc.) Reviews 1 - 15 of 84

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 by connie barnes - from 1 day ago

I was quoted 124.00 for 90 day supply which is what i pay at my pharm. I got a 1 month supply billed at 124.00. They wont refund the other Read full review ›
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 by pogo - from 4 days ago

Optum Rx is the WORST mail order RX company I have ever dealt with BY FAR. Long waits, confused and incompetent reps on the phone, slow serv Read full review ›
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 by Anonymous - from 5 days ago

Explanaation of problem was very good and I understood the problem Read full review ›
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 by Anonymous - from 7 days ago

very nice man on the phone. very helpful Read full review ›
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 by gracelen74@aol.com - from 15 days ago

waited so long and they never answered the phone and when they finlly did no one knew anything and then hung up called united health care a Read full review ›
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 by Anonymous - from 29 days ago

Incompetent company. Told me my order was delayed and gave no reason. When I called they said I had to authorize the brand name, rather than Read full review ›
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 by Anonymous - from 2 mos ago

Because Optum RX is so bad, I've transferred 90-day RXs to a local pharmacy because I can get them much faster. I'm having to pay more but Read full review ›
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 by Anon - from 2 mos ago

My issue of duplicate orders showing up online has been fixed, but I had to be on the phone for 30 minutes. Read full review ›
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 by Baxter - from 2 mos ago

Totally incompetent reps answering phone. Given misinformation for 6 weeks. Finally told the real story. They wanted to prescribe an alter Read full review ›
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 by Anonymous - from 2 mos ago

had to dial 3 times before connected correctly Had to hold on for 6 min to get conf# Read full review ›
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 by Anonymous - from 2 mos ago

just find a way to avoid prompts Read full review ›
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 by Anonymous - from 2 mos ago

worst company I have tried to talk to about a problem lately. Read full review ›
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 by Anonymous - from 3 mos ago

horrible company. Their medications are from the cheapest pharmaceutical companies in and out of the country. Read full review ›
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 by Anonymous - from 3 mos ago

They are a joke. We have received a letter that left us with the impression if we did not use the mail order we would have our prescriptions Read full review ›
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 by Anonymous - from 3 mos ago

I don't know where the positive reviews are coming from, maybe OptumRx employees, probably accounts for the long wait times. Truly complete Read full review ›
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