OptumRx (formerly Prescription Solutions, Inc.) Customer Reviews

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OptumRx (formerly Prescription Solutions, Inc.) Ratings Summary

SUPPORT QUALITY
2.0
OUT OF 5
COMMUNICATION
2.2
OUT OF 5
RESPONSIVENESS
17.8
MINUTES - AVERAGE
OVERALL RATING
2.4
OUT OF 5


See how OptumRx (formerly Prescription Solutions, Inc.) has done over time on our OptumRx (formerly Prescription Solutions, Inc.) ratings page.
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Recent OptumRx (formerly Prescription Solutions, Inc.) Reviews 1 - 15 of 84

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 by Anonymous - from 1 day ago

My opinion is they are the most incompetent company I have ever dealt with do not DO NOT use them if you can help it. Read full review ›
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 by Anonymous - from 2 days ago

All I wanted to know is where I can have a prescription filled (Walgreens, CVS, ect )apparently it's a trade secret cause they couldn't tell Read full review ›
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 by anonymous - from 3 days ago

This mail order pharmacy is the worst of the worst. I absolutely, positively wouldn't use them if I wasn't forced to by my health insurance. Read full review ›
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 by anonymous - from 5 days ago

Called the prior authorization department, the lady said "Provider or Member?" I said pharmacy. She then asked with a bitchy attitude: "PROV Read full review ›
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 by damian1120 - from 8 days ago

Unbelievable how long it is taking for them to acknowledge, process and ship a simple prescription. All in, it'll be about 3 weeks. Seriou Read full review ›
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 by MWOODY - from 9 days ago

YOUR CUSTOMER SERVICE STINKS. YOU ARE THE WORST ON LINE PRESCRIPTION COMPANY EVER. SINCE YOU TOOK OVER FROM PRESCRIPTION SOLUTIONS YOUR SERV Read full review ›
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 by Anonymous3 - from 9 days ago

Lied about the received date of my RX. Very unprofessional. Supervisors are untrained. Read full review ›
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 by Anonymous - from 12 days ago

They are awful. They get every prescription wrong. They blame your doctor rather than admitting their mistake. They dont ship your prescript Read full review ›
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 by Chris C - from 20 days ago

OptumRx has THE WORSE customer experience I have ever experienced! I absolutely HATE dealing with these people! Read full review ›
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 by Anonymous - from 1 mo ago

I had a girl she wouldn't give her name. She insised I hadn't ordered. I didn't want a repeat order so I HAD HER CHECK IT. sHE WAS DEFIENT I Read full review ›
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 by meh1969 - from 1 mo ago

Flat out lied to me. My script for birth control pills was free at retail pharmacy. They sent me generic pills and said I had a copay for Read full review ›
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 by Dave - from 1 mo ago

They send you an E-mail with NO explanation as to why order is delayed, then want you to call them and go through their assinine phone servi Read full review ›
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 by PinkM - from 1 mo ago

This is by far the most incompetent company I have ever dealt with. Totally unprofessional, unaccountable & rude. No qualified Supervisors Read full review ›
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 by Anonymous - from 1 mo ago

No sympathy when they screw up. Their job is to accept orders and fulfill them, and they can't keep track of orders. Lied and said they were Read full review ›
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 by Clorynda - from 2 mos ago

Lose your Rx faxes from dr and blame the dr. Sent faxes confirmed resent over and over. Always a different representative with a different a Read full review ›
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