OptumRx (formerly Prescription Solutions, Inc.) Customer Reviews

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OptumRx (formerly Prescription Solutions, Inc.) Ratings Summary

SUPPORT QUALITY
2.0
OUT OF 5
COMMUNICATION
2.2
OUT OF 5
RESPONSIVENESS
17.5
MINUTES - AVERAGE
OVERALL RATING
2.5
OUT OF 5


See how OptumRx (formerly Prescription Solutions, Inc.) has done over time on our OptumRx (formerly Prescription Solutions, Inc.) ratings page.
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Recent OptumRx (formerly Prescription Solutions, Inc.) Reviews 1 - 15 of 84

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 by Anonymous - from 16 days ago

They are a joke. We have received a letter that left us with the impression if we did not use the mail order we would have our prescriptions Read full review ›
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 by Anonymous - from 16 days ago

I don't know where the positive reviews are coming from, maybe OptumRx employees, probably accounts for the long wait times. Truly complete Read full review ›
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 by don - from 18 days ago

customer service rep. excellent Read full review ›
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 by mzumtaylor - from 20 days ago

The customer service rep was not only friendly and helpful, he also went out of his way to explain all the various options I have to resolve Read full review ›
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 by Anonymous - from 24 days ago

My opinion is they are the most incompetent company I have ever dealt with do not DO NOT use them if you can help it. Read full review ›
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 by Anonymous - from 25 days ago

All I wanted to know is where I can have a prescription filled (Walgreens, CVS, ect )apparently it's a trade secret cause they couldn't tell Read full review ›
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 by anonymous - from 26 days ago

This mail order pharmacy is the worst of the worst. I absolutely, positively wouldn't use them if I wasn't forced to by my health insurance. Read full review ›
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 by anonymous - from 28 days ago

Called the prior authorization department, the lady said "Provider or Member?" I said pharmacy. She then asked with a bitchy attitude: "PROV Read full review ›
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 by damian1120 - from 1 mo ago

Unbelievable how long it is taking for them to acknowledge, process and ship a simple prescription. All in, it'll be about 3 weeks. Seriou Read full review ›
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 by MWOODY - from 1 mo ago

YOUR CUSTOMER SERVICE STINKS. YOU ARE THE WORST ON LINE PRESCRIPTION COMPANY EVER. SINCE YOU TOOK OVER FROM PRESCRIPTION SOLUTIONS YOUR SERV Read full review ›
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 by Anonymous3 - from 1 mo ago

Lied about the received date of my RX. Very unprofessional. Supervisors are untrained. Read full review ›
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 by Anonymous - from 1 mo ago

They are awful. They get every prescription wrong. They blame your doctor rather than admitting their mistake. They dont ship your prescript Read full review ›
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 by Chris C - from 1 mo ago

OptumRx has THE WORSE customer experience I have ever experienced! I absolutely HATE dealing with these people! Read full review ›
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 by Anonymous - from 2 mos ago

I had a girl she wouldn't give her name. She insised I hadn't ordered. I didn't want a repeat order so I HAD HER CHECK IT. sHE WAS DEFIENT I Read full review ›
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 by meh1969 - from 2 mos ago

Flat out lied to me. My script for birth control pills was free at retail pharmacy. They sent me generic pills and said I had a copay for Read full review ›
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