OptumRx (formerly Prescription Solutions, Inc.) Customer Reviews

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OptumRx (formerly Prescription Solutions, Inc.) Ratings Summary

SUPPORT QUALITY
2.1
OUT OF 5
COMMUNICATION
2.3
OUT OF 5
RESPONSIVENESS
17.5
MINUTES - AVERAGE
OVERALL RATING
2.5
OUT OF 5


See how OptumRx (formerly Prescription Solutions, Inc.) has done over time on our OptumRx (formerly Prescription Solutions, Inc.) ratings page.
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Recent OptumRx (formerly Prescription Solutions, Inc.) Reviews 1 - 15 of 84

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 by linzco - from 6 days ago

this company is the totally incompetent, should be banned from doing business in us. they lie,they lose orders, send emails telling you that Read full review ›
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 by PJ - from 8 days ago

They do not listen period.Told yesterday send 1RX yet today they are sending all .I only requested 1.Wait over 10 days and say they don't ge Read full review ›
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 by Anonymous - from 11 days ago

Worst customer service possible. They lie to you, they tell you they didn't receive Perscription from your doctor when all along they have m Read full review ›
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 by Brian - from 14 days ago

Firstly I could not put an appropriate response time in "your wait" after being hung up on 12 times by the automated system. Once you do get Read full review ›
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 by Alike acre - from 18 days ago

Need to say that one of the many things I was told by CSRs was" we do not give out our last names at this company" also they ship u refills Read full review ›
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 by Teristrange - from 18 days ago

I am out of words for how bad my multiple experiences have been Read full review ›
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 by Teri Strange - from 18 days ago

Worst company I have EVER had to deal with. Do you have 20 hours for me to tell you why? I tried to start transferring prescriptions over fi Read full review ›
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 by lynette - from 19 days ago

in attempting to reorder a prescription, the woman at Optum indicated she was faxing my Rx to my doc right away. I followed up the next day Read full review ›
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 by escuk - from 1 mo ago

They are incompetent, inept, and totally without any integrity whatsoever. They display on you account a Zero Balance Due and then withhold Read full review ›
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 by ph1642 - from 1 mo ago

Horrible company to get your prescriptions from. Sent script for insulin over a month ago. Still had not been shipped, 6-11-14. Call ever Read full review ›
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 by Cy - from 1 mo ago

Worst service ever. They can't refer your call regarding electronic 835 files within their company, because they don't know who to refer yo Read full review ›
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 by Buckygoldstein - from 1 mo ago

If I wanted E-bonics I would call the Southside of Chicago Read full review ›
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 by Anonymous - from 1 mo ago

Total confusion Read full review ›
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 by Hoot - from 1 mo ago

Difficult getting them on the phone quickly; incorrectly filled prescription and refuses a refund. Will never use them again. Read full review ›
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 by Betty - from 1 mo ago

my wife ordered five prescriptions on May 13, 2014 and has not received them. Her doctor faxed in the prescriptions on May 13, 2014. She nee Read full review ›
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