OptumRx (formerly Prescription Solutions, Inc.) Customer Reviews

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OptumRx (formerly Prescription Solutions, Inc.) Ratings Summary

SUPPORT QUALITY
2.0
OUT OF 5
COMMUNICATION
2.3
OUT OF 5
RESPONSIVENESS
17.3
MINUTES - AVERAGE
OVERALL RATING
2.5
OUT OF 5


See how OptumRx (formerly Prescription Solutions, Inc.) has done over time on our OptumRx (formerly Prescription Solutions, Inc.) ratings page.
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Recent OptumRx (formerly Prescription Solutions, Inc.) Reviews 1 - 15 of 84

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 by Dave - from 7 days ago

They send you an E-mail with NO explanation as to why order is delayed, then want you to call them and go through their assinine phone servi Read full review ›
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 by PinkM - from 10 days ago

This is by far the most incompetent company I have ever dealt with. Totally unprofessional, unaccountable & rude. No qualified Supervisors Read full review ›
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 by Anonymous - from 11 days ago

No sympathy when they screw up. Their job is to accept orders and fulfill them, and they can't keep track of orders. Lied and said they were Read full review ›
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 by Clorynda - from 17 days ago

Lose your Rx faxes from dr and blame the dr. Sent faxes confirmed resent over and over. Always a different representative with a different a Read full review ›
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 by anonymous - from 23 days ago

I am end stage COPD and have been without a daily medication needed to keep inflammation down. After calling and calling and doing most of Read full review ›
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 by linzco - from 1 mo ago

this company is the totally incompetent, should be banned from doing business in us. they lie,they lose orders, send emails telling you that Read full review ›
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 by PJ - from 1 mo ago

They do not listen period.Told yesterday send 1RX yet today they are sending all .I only requested 1.Wait over 10 days and say they don't ge Read full review ›
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 by Anonymous - from 1 mo ago

Worst customer service possible. They lie to you, they tell you they didn't receive Perscription from your doctor when all along they have m Read full review ›
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 by Brian - from 1 mo ago

Firstly I could not put an appropriate response time in "your wait" after being hung up on 12 times by the automated system. Once you do get Read full review ›
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 by Alike acre - from 1 mo ago

Need to say that one of the many things I was told by CSRs was" we do not give out our last names at this company" also they ship u refills Read full review ›
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 by Teristrange - from 1 mo ago

I am out of words for how bad my multiple experiences have been Read full review ›
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 by Teri Strange - from 1 mo ago

Worst company I have EVER had to deal with. Do you have 20 hours for me to tell you why? I tried to start transferring prescriptions over fi Read full review ›
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 by lynette - from 1 mo ago

in attempting to reorder a prescription, the woman at Optum indicated she was faxing my Rx to my doc right away. I followed up the next day Read full review ›
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 by escuk - from 2 mos ago

They are incompetent, inept, and totally without any integrity whatsoever. They display on you account a Zero Balance Due and then withhold Read full review ›
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 by ph1642 - from 2 mos ago

Horrible company to get your prescriptions from. Sent script for insulin over a month ago. Still had not been shipped, 6-11-14. Call ever Read full review ›
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