OptumRx (formerly Prescription Solutions, Inc.) Customer Reviews

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OptumRx (formerly Prescription Solutions, Inc.) Ratings Summary

SUPPORT QUALITY
2.0
OUT OF 5
COMMUNICATION
2.2
OUT OF 5
RESPONSIVENESS
17.4
MINUTES - AVERAGE
OVERALL RATING
2.5
OUT OF 5


See how OptumRx (formerly Prescription Solutions, Inc.) has done over time on our OptumRx (formerly Prescription Solutions, Inc.) ratings page.
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Recent OptumRx (formerly Prescription Solutions, Inc.) Reviews 1 - 15 of 84

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 by Anon - from 5 days ago

My issue of duplicate orders showing up online has been fixed, but I had to be on the phone for 30 minutes. Read full review ›
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 by Baxter - from 10 days ago

Totally incompetent reps answering phone. Given misinformation for 6 weeks. Finally told the real story. They wanted to prescribe an alter Read full review ›
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 by Anonymous - from 18 days ago

had to dial 3 times before connected correctly Had to hold on for 6 min to get conf# Read full review ›
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 by Anonymous - from 19 days ago

just find a way to avoid prompts Read full review ›
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 by Anonymous - from 24 days ago

worst company I have tried to talk to about a problem lately. Read full review ›
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 by Anonymous - from 25 days ago

horrible company. Their medications are from the cheapest pharmaceutical companies in and out of the country. Read full review ›
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 by Anonymous - from 1 mo ago

They are a joke. We have received a letter that left us with the impression if we did not use the mail order we would have our prescriptions Read full review ›
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 by Anonymous - from 1 mo ago

I don't know where the positive reviews are coming from, maybe OptumRx employees, probably accounts for the long wait times. Truly complete Read full review ›
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 by don - from 1 mo ago

customer service rep. excellent Read full review ›
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 by mzumtaylor - from 1 mo ago

The customer service rep was not only friendly and helpful, he also went out of his way to explain all the various options I have to resolve Read full review ›
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 by Anonymous - from 1 mo ago

My opinion is they are the most incompetent company I have ever dealt with do not DO NOT use them if you can help it. Read full review ›
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 by Anonymous - from 1 mo ago

All I wanted to know is where I can have a prescription filled (Walgreens, CVS, ect )apparently it's a trade secret cause they couldn't tell Read full review ›
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 by anonymous - from 1 mo ago

This mail order pharmacy is the worst of the worst. I absolutely, positively wouldn't use them if I wasn't forced to by my health insurance. Read full review ›
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 by anonymous - from 1 mo ago

Called the prior authorization department, the lady said "Provider or Member?" I said pharmacy. She then asked with a bitchy attitude: "PROV Read full review ›
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 by damian1120 - from 2 mos ago

Unbelievable how long it is taking for them to acknowledge, process and ship a simple prescription. All in, it'll be about 3 weeks. Seriou Read full review ›
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