Optus: *
A Optus customer review by GetHuman user GetHuman-286136 from November 15th, 2017
Background on GetHuman-286136's case
GetHuman: GetHuman-286136 - can you tell our other Optus customers when your case took place?
GetHuman-286136: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to Optus, and if so, how?
GetHuman: And which of these common Optus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-286136 a list of common Optus problems)
GetHuman-286136: "Technical support" was why I was trying to call.
GetHuman-286136's review of Optus customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-286136: *
GetHuman: Let's quantify your experience contacting Optus. On a scale of 1 to 5, how easy is it go get help on a Optus problem?
GetHuman-286136: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-286136: I'd give them a one out of five on communication.
GetHuman: And what about Optus's ability to quickly and effectively address your problem?
GetHuman-286136: For that I would say one out of five.
GetHuman: And finally- any advice for other Optus customers?
GetHuman-286136: Call them early in the day or late. Don't forget any personal or account information you might need for Optus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-286136 taken from his Optus customer service problem that occurred on November 13th, 2017.