I e-mailed Orbitz customer service over * weeks...
A Orbitz customer review by GetHuman user ~TOTALLY DISATISFIED CUSTOMER! from November 26th, 2017
Background on ~TOTALLY DISATISFIED CUSTOMER!'s case
GetHuman: ~TOTALLY DISATISFIED CUSTOMER! - can you tell our other Orbitz customers when your case took place?
~TOTALLY DISATISFIED CUSTOMER!: Yes. It was late at night, on November 22nd.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows ~TOTALLY DISATISFIED CUSTOMER! a list of common Orbitz problems)
~TOTALLY DISATISFIED CUSTOMER!: "Update Account Info" was why I was trying to call.
~TOTALLY DISATISFIED CUSTOMER!'s review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TOTALLY DISATISFIED CUSTOMER!: I e-mailed Orbitz customer service over * weeks ago & I'm STILL waiting for a reply. Phone time waits have been **" once. I couldn't wait so hung up. **" wait the *nd time & the rep. didn't understand A WORD I SAID!
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
~TOTALLY DISATISFIED CUSTOMER!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TOTALLY DISATISFIED CUSTOMER!: I'd give them a three out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
~TOTALLY DISATISFIED CUSTOMER!: For that I would say one out of five.
GetHuman: And finally- any advice for other Orbitz customers?
~TOTALLY DISATISFIED CUSTOMER!: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TOTALLY DISATISFIED CUSTOMER! taken from his Orbitz customer service problem that occurred on November 22nd, 2017.