Overstock.com: Very helpful. She genuinely cared about helping me.

A Overstock.com customer review by GetHuman user ~urso from November 27th, 2017

Background on ~urso's case

GetHuman: ~urso - can you tell our other Overstock.com customers when your case took place?
~urso: Sure. It was evening, on November 23rd.
GetHuman: Did you reach out to Overstock.com, and if so, how?
~urso: I used the 800-843-2446 number I found for on the GetHuman Overstock.com customer phone number page I was on: Overstock.com Customer Service Phone Number
GetHuman: And which of these common Overstock.com customer issues best describes the reason you wanted to talk to them?
(Shows ~urso a list of common Overstock.com problems)
~urso: "Cancel order" was why I was trying to call.

~urso's review of Overstock.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Overstock.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~urso: Very helpful. She genuinely cared about helping me.
GetHuman: Let's quantify your experience contacting Overstock.com. On a scale of 1 to 5, how easy is it go get help on a Overstock.com problem?
~urso: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~urso: I'd give them a five out of five on communication.
GetHuman: And what about Overstock.com's ability to quickly and effectively address your problem?
~urso: For that I would say five out of five.
GetHuman: And finally- any advice for other Overstock.com customers?
~urso: Call them early in the day or late. Don't forget any personal or account information you might need for Overstock.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~urso taken from his Overstock.com customer service problem that occurred on November 23rd, 2017.

Overstock.com

4.64 of 5 stars | 60 reviews

~urso's Overstock.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Overstock.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Overstock.com in any way.

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