PC Tools: Fairly smooth but just a bit long to wait for...
A PC Tools customer review by GetHuman user ~cyber girl from November 15th, 2017
Background on ~cyber girl's case
GetHuman: ~cyber girl - can you tell our other PC Tools customers when your case took place?
~cyber girl: Yeah. It was afternoon, on November 6th.
GetHuman: Did you reach out to PC Tools, and if so, how?
GetHuman: And which of these common PC Tools customer issues best describes the reason you wanted to talk to them?
(Shows ~cyber girl a list of common PC Tools problems)
~cyber girl: "Track order" was why I was trying to call.
~cyber girl's review of PC Tools customer service
GetHuman: So how would you sum up your experience for GetHuman's PC Tools customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cyber girl: Fairly smooth but just a bit long to wait for a refund.
GetHuman: Let's quantify your experience contacting PC Tools. On a scale of 1 to 5, how easy is it go get help on a PC Tools problem?
~cyber girl: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cyber girl: I'd give them a three out of five on communication.
GetHuman: And what about PC Tools's ability to quickly and effectively address your problem?
~cyber girl: For that I would say one out of five.
GetHuman: And finally- any advice for other PC Tools customers?
~cyber girl: Call them early in the day or late. Don't forget any personal or account information you might need for PC Tools to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cyber girl taken from his PC Tools customer service problem that occurred on November 6th, 2017.