PETCO: I called and I chose English but what do I get...

A PETCO customer review by GetHuman user ~Your moms pniz from November 22nd, 2017

Background on ~Your moms pniz's case

GetHuman: ~Your moms pniz - can you tell our other PETCO customers when your case took place?
~Your moms pniz: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to PETCO, and if so, how?
~Your moms pniz: I used the 888-824-7257 number I found for on the GetHuman PETCO customer phone number page I was on: PETCO Customer Service Phone Number
GetHuman: And which of these common PETCO customer issues best describes the reason you wanted to talk to them?
(Shows ~Your moms pniz a list of common PETCO problems)
~Your moms pniz: "Warranty claim" was why I was trying to call.

~Your moms pniz's review of PETCO customer service

GetHuman: So how would you sum up your experience for GetHuman's PETCO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Your moms pniz: I called and I chose English but what do I get? A Spanish lady. No help.
GetHuman: Let's quantify your experience contacting PETCO. On a scale of 1 to 5, how easy is it go get help on a PETCO problem?
~Your moms pniz: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Your moms pniz: I'd give them a five out of five on communication.
GetHuman: And what about PETCO's ability to quickly and effectively address your problem?
~Your moms pniz: For that I would say four out of five.
GetHuman: And finally- any advice for other PETCO customers?
~Your moms pniz: Call them early in the day or late. Don't forget any personal or account information you might need for PETCO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Your moms pniz taken from his PETCO customer service problem that occurred on November 14th, 2017.

PETCO

3.40 of 5 stars | 60 reviews

~Your moms pniz's PETCO Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like PETCO, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with PETCO in any way.

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