PETCO: I love their service! They take good care of my...

A PETCO customer review by GetHuman user GetHuman-21886 from November 26th, 2017

Background on GetHuman-21886's case

GetHuman: GetHuman-21886 - can you tell our other PETCO customers when your case took place?
GetHuman-21886: Sure. It was evening, on November 22nd.
GetHuman: Did you reach out to PETCO, and if so, how?
GetHuman-21886: I used the 888-824-7257 number I found for on the GetHuman PETCO customer phone number page I was on: PETCO Customer Service Phone Number
GetHuman: And which of these common PETCO customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-21886 a list of common PETCO problems)
GetHuman-21886: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-21886's review of PETCO customer service

GetHuman: So how would you sum up your experience for GetHuman's PETCO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-21886: I love their service! They take good care of my dog, getting her groomed and stuff!
GetHuman: Let's quantify your experience contacting PETCO. On a scale of 1 to 5, how easy is it go get help on a PETCO problem?
GetHuman-21886: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-21886: I'd give them a one out of five on communication.
GetHuman: And what about PETCO's ability to quickly and effectively address your problem?
GetHuman-21886: For that I would say four out of five.
GetHuman: And finally- any advice for other PETCO customers?
GetHuman-21886: Call them early in the day or late. Don't forget any personal or account information you might need for PETCO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-21886 taken from his PETCO customer service problem that occurred on November 22nd, 2017.

PETCO

3.40 of 5 stars | 60 reviews

GetHuman-21886's PETCO Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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