PETCO: Could not sit on the phone any longer...thus, d...
A PETCO customer review by GetHuman user ~Mary Lynn Myers from November 14th, 2017
Background on ~Mary Lynn Myers's case
GetHuman: ~Mary Lynn Myers - can you tell our other PETCO customers when your case took place?
~Mary Lynn Myers: Yes I can. It was middle of the night, on November 8th.
GetHuman: Did you reach out to PETCO, and if so, how?
GetHuman: And which of these common PETCO customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Lynn Myers a list of common PETCO problems)
~Mary Lynn Myers: "Change order" was why I was trying to call.
~Mary Lynn Myers's review of PETCO customer service
GetHuman: So how would you sum up your experience for GetHuman's PETCO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Lynn Myers: Could not sit on the phone any longer...thus, did not get the problem solved. Hoped the rep would call me back with her results (calling UPS), but she did not, so do not know the status of my order.
GetHuman: Let's quantify your experience contacting PETCO. On a scale of 1 to 5, how easy is it go get help on a PETCO problem?
~Mary Lynn Myers: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Lynn Myers: I'd give them a four out of five on communication.
GetHuman: And what about PETCO's ability to quickly and effectively address your problem?
~Mary Lynn Myers: For that I would say one out of five.
GetHuman: And finally- any advice for other PETCO customers?
~Mary Lynn Myers: Call them early in the day or late. Don't forget any personal or account information you might need for PETCO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Lynn Myers taken from his PETCO customer service problem that occurred on November 8th, 2017.