PNC Bank: ** min to wait just to speak with someone, Outrageous
A PNC Bank customer review by GetHuman user ~juan be from November 26th, 2017
Background on ~juan be's case
GetHuman: ~juan be - can you tell our other PNC Bank customers when your case took place?
~juan be: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~juan be a list of common PNC Bank problems)
~juan be: "Setup an account" was why I was trying to call.
~juan be's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~juan be: ** min to wait just to speak with someone, Outrageous
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
~juan be: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~juan be: I'd give them a one out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
~juan be: For that I would say three out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
~juan be: Call them early in the day or late. Don't forget any personal or account information you might need for PNC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~juan be taken from his PNC Bank customer service problem that occurred on November 17th, 2017.