PPL Electric Utilities: quality of communication and service at * is gi...
A PPL Electric Utilities customer review by GetHuman user ~hippogrin from November 6th, 2017
Background on ~hippogrin's case
GetHuman: ~hippogrin - can you tell our other PPL Electric Utilities customers when your case took place?
~hippogrin: Yeah. It was morning, on November 5th.
GetHuman: Did you reach out to PPL Electric Utilities, and if so, how?
GetHuman: And which of these common PPL Electric Utilities customer issues best describes the reason you wanted to talk to them?
(Shows ~hippogrin a list of common PPL Electric Utilities problems)
~hippogrin: "Lower my bill" was why I was trying to call.
~hippogrin's review of PPL Electric Utilities customer service
GetHuman: So how would you sum up your experience for GetHuman's PPL Electric Utilities customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hippogrin: quality of communication and service at * is giving PPL way too much credit they deserve! *Their customer service is beyond the worst - it is unbelievable! I have both good and bad experiences with customer service and service in general, but PPL is topping my "wost" list. During the hurricane Irene we have been without the power for * days (and counting), but there is no way to talk to a live person at PPL there, all you get is automated messages extending our time without such life necessities as water daily!And there is no one at PPL who can own up to their failure to their customers!With that along, the option to make a payment is still available. I bet they'll still shut your service off i f payment is not sent in time, despite their " high call volume" due to hurricane!
GetHuman: Let's quantify your experience contacting PPL Electric Utilities. On a scale of 1 to 5, how easy is it go get help on a PPL Electric Utilities problem?
~hippogrin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hippogrin: I'd give them a one out of five on communication.
GetHuman: And what about PPL Electric Utilities's ability to quickly and effectively address your problem?
~hippogrin: For that I would say one out of five.
GetHuman: And finally- any advice for other PPL Electric Utilities customers?
~hippogrin: Call them early in the day or late. Don't forget any personal or account information you might need for PPL Electric Utilities to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hippogrin taken from his PPL Electric Utilities customer service problem that occurred on November 5th, 2017.