Page Plus Cellular: Pageplus ported my number over to tmobile prepa...
A Page Plus Cellular customer review by GetHuman user ~Android guy from November 24th, 2017
Background on ~Android guy's case
GetHuman: ~Android guy - can you tell our other Page Plus Cellular customers when your case took place?
~Android guy: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Page Plus Cellular, and if so, how?
GetHuman: And which of these common Page Plus Cellular customer issues best describes the reason you wanted to talk to them?
(Shows ~Android guy a list of common Page Plus Cellular problems)
~Android guy: "Change plan" was why I was trying to call.
~Android guy's review of Page Plus Cellular customer service
GetHuman: So how would you sum up your experience for GetHuman's Page Plus Cellular customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Android guy: Pageplus ported my number over to tmobile prepaid without my authorization. I woke up this morning and my phone did not work . It takes hours to port sometimes days I should have received a text atleast authorizing this then I would have caught on the fraud and stopped in time. It's day * now and I still don't have my number back. I'm extremely displeased . I talke to a pageplus supervisor and they don't even want to refund me anything or give me balance due to my dilemma. As soon as my month is over I'm terminating pageplus account
GetHuman: Let's quantify your experience contacting Page Plus Cellular. On a scale of 1 to 5, how easy is it go get help on a Page Plus Cellular problem?
~Android guy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Android guy: I'd give them a two out of five on communication.
GetHuman: And what about Page Plus Cellular's ability to quickly and effectively address your problem?
~Android guy: For that I would say five out of five.
GetHuman: And finally- any advice for other Page Plus Cellular customers?
~Android guy: Call them early in the day or late. Don't forget any personal or account information you might need for Page Plus Cellular to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Android guy taken from his Page Plus Cellular customer service problem that occurred on November 18th, 2017.