Pandora Radio: I just placed my *th call to them in *days. The...
A Pandora Radio customer review by GetHuman user ~Michelle from November 22nd, 2017
Background on ~Michelle's case
GetHuman: ~Michelle - can you tell our other Pandora Radio customers when your case took place?
~Michelle: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Pandora Radio, and if so, how?
GetHuman: And which of these common Pandora Radio customer issues best describes the reason you wanted to talk to them?
(Shows ~Michelle a list of common Pandora Radio problems)
~Michelle: "Recover Account" was why I was trying to call.
~Michelle's review of Pandora Radio customer service
GetHuman: So how would you sum up your experience for GetHuman's Pandora Radio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michelle: I just placed my *th call to them in *days. The music in my RESTAURANT has been choppy (stopping at random intervals) for over a week! I have been given * different answers from * different representatives (only one that I could clearly understand) who said that it is a technical problem on Pandora's end and that basically, we just have to deal with it until it is resolved. I emailed them on Saturday to ask them to confirm and to give ma a possible time. It is Monday night and no word. Just called to speak to a manager and left a message to call me back when the next representative is available. It has been ** minutes, so far.
GetHuman: Let's quantify your experience contacting Pandora Radio. On a scale of 1 to 5, how easy is it go get help on a Pandora Radio problem?
~Michelle: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michelle: I'd give them a two out of five on communication.
GetHuman: And what about Pandora Radio's ability to quickly and effectively address your problem?
~Michelle: For that I would say three out of five.
GetHuman: And finally- any advice for other Pandora Radio customers?
~Michelle: Call them early in the day or late. Don't forget any personal or account information you might need for Pandora Radio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michelle taken from his Pandora Radio customer service problem that occurred on November 17th, 2017.