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A PayPal customer review by GetHuman user ~Paypal Sucks from November 19th, 2017
Background on ~Paypal Sucks's case
GetHuman: ~Paypal Sucks - can you tell our other PayPal customers when your case took place?
~Paypal Sucks: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~Paypal Sucks a list of common PayPal problems)
~Paypal Sucks: "Complaint" was why I was trying to call.
~Paypal Sucks's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paypal Sucks: This email is just an auto-reply sending you to their hopeless web portal where you have to choose from categories that don't match your problem and hope it gets routed to a human being.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~Paypal Sucks: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paypal Sucks: I'd give them a one out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~Paypal Sucks: For that I would say two out of five.
GetHuman: And finally- any advice for other PayPal customers?
~Paypal Sucks: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paypal Sucks taken from his PayPal customer service problem that occurred on November 16th, 2017.