PayPal: very helpful
A PayPal customer review by GetHuman user ~East Village from November 27th, 2017
Background on ~East Village's case
GetHuman: ~East Village - can you tell our other PayPal customers when your case took place?
~East Village: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~East Village a list of common PayPal problems)
~East Village: "Complaint" was why I was trying to call.
~East Village's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~East Village: very helpful
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~East Village: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~East Village: I'd give them a three out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~East Village: For that I would say five out of five.
GetHuman: And finally- any advice for other PayPal customers?
~East Village: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~East Village taken from his PayPal customer service problem that occurred on November 19th, 2017.