I have established account with paypal and have...

A PayPal customer review by GetHuman user ~Dr. Sun from November 28th, 2017

Background on ~Dr. Sun's case

GetHuman: ~Dr. Sun - can you tell our other PayPal customers when your case took place?
~Dr. Sun: Yeah. It was morning, on November 25th.
GetHuman: Did you reach out to PayPal, and if so, how?
~Dr. Sun: I used the 888-221-1161 number I found for on the GetHuman PayPal customer phone number page I was on: PayPal Customer Service Phone Number
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~Dr. Sun a list of common PayPal problems)
~Dr. Sun: "Make a purchase" was why I was trying to call.

~Dr. Sun's review of PayPal customer service

GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dr. Sun: I have established account with paypal and have spent thousands and thousands dollars via palpal transaction. Their customer service was argumentive* supervisor declined to come to phone. worst attitude and poor work ethic. their * *-***-***-****. conversation taken place *-**-** w access code ****** around **AM. I would not use ppaypal anymore. Palpal company should replay the taped conversation for training purpose and terminate the supervisor on duty.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~Dr. Sun: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dr. Sun: I'd give them a five out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~Dr. Sun: For that I would say four out of five.
GetHuman: And finally- any advice for other PayPal customers?
~Dr. Sun: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dr. Sun taken from his PayPal customer service problem that occurred on November 25th, 2017.

PayPal

3.14 of 5 stars | 595 reviews

~Dr. Sun's PayPal Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like PayPal, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with PayPal in any way.

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