Payflex.com Customer Reviews

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Payflex.com Ratings Summary

SUPPORT QUALITY
1.2
OUT OF 5
COMMUNICATION
1.8
OUT OF 5
RESPONSIVENESS
24.1
MINUTES - AVERAGE
OVERALL RATING
2.0
OUT OF 5


See how Payflex.com has done over time on our Payflex.com ratings page.
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Recent Payflex.com Reviews 1 - 11 of 11

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 by Mr W - from 3 days ago

Absolutely the worst company I've done business with in years. Refuses to respond to customer questions, answers from one phone session to t Read full review ›
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 by pk - from 25 days ago

PayFlex does not read supplied EOBs so that when any of my family visit 2 or more providers in a day or if multiple family members visit a p Read full review ›
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 by on leave - from 3 mos ago

Repeatedly, Payflex has made mistakes forwarding correct information regarding my health care policy to United Healthcare while I am on leav Read full review ›
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 by Anonymous - from 5 mos ago

The woman who answered my call rushed through her introductory spiel, which I could not understand at all. I had to ask her to repeat herse Read full review ›
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 by TickedMN - from 5 mos ago

By far the biggest rip off company. Pretty much get ready to resubmit your claim 2 - 4 times for approval. They are by far the worst comp Read full review ›
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 by bhappy - from 8 mos ago

Very difficult to work with customer service for the individual employees. They only see your employer as their real customer, so good luck Read full review ›
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 by nzaleski - from 10 mos ago

Customer service is not part of their understanding. It took over 10 calls to them, 4 calls to my HR department, 3 different supervisors and Read full review ›
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 by Anynomous - from 1 yr ago

Very poor system- receive letters that a claim is paid, then a letter saying that same claim is not -- they inactivate your card - and say y Read full review ›
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 by dyb - from 1 yr ago

Their system is abysmal. I submitted a EOB on Weds and they took 8 days to determine and notify me that they did not accept it as satisfacto Read full review ›
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 by larryb - from 1 yr ago

So far I have spent 6 weeks and 5 phone calls trying to get a claim problem resolved and still working on it. The claim is identical to eve Read full review ›
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 by Anonymous - from 1 yr ago

ok Read full review ›
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 by Anonymous - from 1 yr ago

If they say that medical flexible spending accounts "save you $ by doing before tax deductions", unless you're spending thousands of dollars Read full review ›
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 by Anonymous - from 2 yrs ago

the worst experience ever! nothing resolved only more hype!!! Read full review ›
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