Payflex.com: We've been jerked around endlessly by Payflex...
A Payflex.com customer review by GetHuman user ~jodaw from November 15th, 2017
Background on ~jodaw's case
GetHuman: ~jodaw - can you tell our other Payflex.com customers when your case took place?
~jodaw: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Payflex.com, and if so, how?
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows ~jodaw a list of common Payflex.com problems)
~jodaw: "Renew coverage" was why I was trying to call.
~jodaw's review of Payflex.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jodaw: We've been jerked around endlessly by Payflex. It has become increasingly difficult to get any reimbursement from them. The past few years, each and EVERY time we submitted claims by fax, they DENIED receiving our documents. We had verification on our end that the fax was, in fact, received each time. We are currently fighting them over denying a claim we electronically filed for ****. We filed our claim before the deadline, but, Payflex is saying they never received my documentation that I uploaded and submitted. As far as I know, there is no way to confirm your documentation was uploaded and received (or not).*When I spoke with Customer Disservice yesterday, they told me they never received my documents to substantiate my claim and that it's NOW past the deadline to file. The Customer Disservice Manager told me I'd have to appeal my claim and see what the Claims Disservice Manager for our employer decides.*I don't know what I'll do if they deny our claims. We were really counting on
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
~jodaw: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jodaw: I'd give them a five out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
~jodaw: For that I would say one out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
~jodaw: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jodaw taken from his Payflex.com customer service problem that occurred on November 13th, 2017.