Payflex.com: I have used other FSA accounts before and had n...
A Payflex.com customer review by GetHuman user ~amtlow from November 16th, 2017
Background on ~amtlow's case
GetHuman: ~amtlow - can you tell our other Payflex.com customers when your case took place?
~amtlow: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to Payflex.com, and if so, how?
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows ~amtlow a list of common Payflex.com problems)
~amtlow: "Coverage question" was why I was trying to call.
~amtlow's review of Payflex.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~amtlow: I have used other FSA accounts before and had no problems but with Payflex there are constant problems!! They are always requesting to have us send EOB...I understand that they need to make sure that we are using the card for what it is intended for but when the companies are medical offices and lab companies it irritates me! I have other things to do during my day than to spend it on the phone trying to track down EOBs to report to them! I will not be signing up for them again! I strongly recommend that someone rethink before using them as a FSA company!!!
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
~amtlow: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~amtlow: I'd give them a five out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
~amtlow: For that I would say one out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
~amtlow: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~amtlow taken from his Payflex.com customer service problem that occurred on November 10th, 2017.