Peapod: It asked me to presss * for a callback, then hung up
A Peapod customer review by GetHuman user ~Emile Tobenfeld from November 20th, 2017
Background on ~Emile Tobenfeld's case
GetHuman: ~Emile Tobenfeld - can you tell our other Peapod customers when your case took place?
~Emile Tobenfeld: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Peapod, and if so, how?
GetHuman: And which of these common Peapod customer issues best describes the reason you wanted to talk to them?
(Shows ~Emile Tobenfeld a list of common Peapod problems)
~Emile Tobenfeld: "Overcharge/Strange charge" was why I was trying to call.
~Emile Tobenfeld's review of Peapod customer service
GetHuman: So how would you sum up your experience for GetHuman's Peapod customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Emile Tobenfeld: It asked me to presss * for a callback, then hung up
GetHuman: Let's quantify your experience contacting Peapod. On a scale of 1 to 5, how easy is it go get help on a Peapod problem?
~Emile Tobenfeld: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Emile Tobenfeld: I'd give them a five out of five on communication.
GetHuman: And what about Peapod's ability to quickly and effectively address your problem?
~Emile Tobenfeld: For that I would say two out of five.
GetHuman: And finally- any advice for other Peapod customers?
~Emile Tobenfeld: Call them early in the day or late. Don't forget any personal or account information you might need for Peapod to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Emile Tobenfeld taken from his Peapod customer service problem that occurred on November 18th, 2017.