Pep Boys: they don't answer their phones !!!
A Pep Boys customer review by GetHuman user ~Granpa UNK from November 23rd, 2017
Background on ~Granpa UNK's case
GetHuman: ~Granpa UNK - can you tell our other Pep Boys customers when your case took place?
~Granpa UNK: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Pep Boys, and if so, how?
GetHuman: And which of these common Pep Boys customer issues best describes the reason you wanted to talk to them?
(Shows ~Granpa UNK a list of common Pep Boys problems)
~Granpa UNK: "None of those really matches why I wanted to call Pep Boys that day." was why I was trying to call.
~Granpa UNK's review of Pep Boys customer service
GetHuman: So how would you sum up your experience for GetHuman's Pep Boys customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Granpa UNK: they don't answer their phones !!!
GetHuman: Let's quantify your experience contacting Pep Boys. On a scale of 1 to 5, how easy is it go get help on a Pep Boys problem?
~Granpa UNK: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Granpa UNK: I'd give them a four out of five on communication.
GetHuman: And what about Pep Boys's ability to quickly and effectively address your problem?
~Granpa UNK: For that I would say one out of five.
GetHuman: And finally- any advice for other Pep Boys customers?
~Granpa UNK: Call them early in the day or late. Don't forget any personal or account information you might need for Pep Boys to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Granpa UNK taken from his Pep Boys customer service problem that occurred on November 17th, 2017.